Leading Effectively

Effective leadership is the spark that ignites a team's passion and motivation. By setting clear goals and demonstrating commitment, leaders inspire their teams to strive for excellence.

This inspiration is crucial for maintaining high levels of energy and enthusiasm, which are essential for achieving outstanding results.

Topics:

  • Set the tone for the day: A pre-service meeting allows you to align your team with the day's goals and motivate them before service begins.

  • Provide clear expectations: It’s the perfect opportunity to clarify what is expected from each team member and address any potential challenges that could arise.

  • Facilitate feedback: Post-service briefings offer a platform for reflection and provide valuable insights into what worked well and areas that require improvement.

Pre and Post Service Briefings

  • Resolves issues quickly: When problems arise, being able to communicate promptly can mean the difference between a minor hiccup and a major service failure.

  • Improves team cohesion: Regular interaction enhances understanding among team members and fosters a sense of community.

  • Boosts morale and engagement: Employees who feel heard and valued are more likely to be engaged and contribute positively to the guest experience.

Constant Communication

  • Leading effectively involves cultivating a culture that can withstand challenges and adapt to change.

  • Effective leaders foster an environment of continuous learning and improvement, where team members feel supported.

  • They align individual goals with the company's objectives, creating a cohesive direction.

Building a resilient culture

Why it matters:

Leaders set the tone for the environment, influencing how team members interact, resolve conflicts, and support one another, which in turn affects job satisfaction and retention.

By inspiring creativity and providing opportunities for professional development, leaders can ensure that both the team and the organization are evolving and staying ahead of the curve.

WHO FOR:

- Team leaders / Supervisor

- Junior Managers

- Managers

LENGTH: One Day