Neil Rivington
With over two decades of experience, Neil brings a wealth of knowledge to the table alongside a formidable skill set of guest relations and team building.
Working with companies such as Soho House, The Social Company, W Hotels, JIA Group and A’DAM Toren to name a few.
His focus on hospitality training revolves around enhancing soft skills and uncovering innate abilities while improving employee retention.
His mission is to empower the new generation of talent is key to reshaping the industry and creating genuine human connections that elevate the guest experience.
The big picture…
I've always been passionate about hospitality - more specifically, with providing unforgettable experiences that leave guests feeling wonderful.
I'm constantly striving to provide the ideal guest experience for anyone who walks through the door.
Unlike learning and development managers, my training methods come from being directly engaged in the operations of the business, within luxury members clubs and hotels, boutique independent restaurants, and multi-site gastropubs.
I know first-hand what it’s like to be exhausted (in the weeds, slammed, in the sh*t) on a Saturday night, frantically scrambling for ways to motivate and inspire your team.
After years of observing and experiencing the frustrations, I was inspired to create Innate Hospitality. I want to provide the industry with the best tools and training to succeed in the most challenging of circumstances.
It's my mission to...
- Train your team to provide the best possible guest experience from the welcome to the goodbye
- Increase staff performance (even when exhausted)
- Improve staff retention: create a working environment that facilitates long term employees
- Improving sales and returning guests
- Instil your teams with the understanding of how truly valuable their work is
